CiaoZ2u.com - Ride Your Dreams

Monthly Installment	RM732.00
Monthly Petrol (RM0.25/km x 15km x 2 ways x 26 days)	RM195.00
Monthly Toll (RM1.50 x 26 days x 2 ways)	RM78.00
Parking (RM8 x 26 days)	RM208.00
Average Maintenance (Insurance, Tyres, Oil, etc)	RM150.00
Grand Total Monthly	RM1,363.00

Monthly Trip 15km x 2 ways x 26 days = 780km
CiaoZ Fare	RM1.25/km x 780km
Total Monthly	RM975.00

FAQs

Frequently Asked Questions

How does CiaoZ charge our fares?

A: Ciaoz is on a fixed rate basis. The fare is calculated based on the distance between the pickup and drop off points entered and the estimated travel time but do note that toll charges are not included in the estimated fare and all toll charges are to be borne by passengers.

What are the service operating hours?

A: CiaoZ service operate 24 hours a day throughout the week, but subject to availablity of cars at the moment of booking. It is suggested passenger to do advance / schedule booking for the un usual hours like midnight to 6am, so a driver will be pre-assign to you

Where is this service available?

A:West Malaysia with much availablity in the Klang Valley. Other states in Malaysia availabity will be increased.

How long before my appointment time do I need to call Ciaoz?

A:When you view the app it shows how far away your closest driver is at that time, so you will need to gauge accordingly. If you already confirmed your traveling time much earlier, our system allows advance/ schedule booking. Just specify the date and time you need for the pick-up

How much time in advance should I give to make an advance booking?

A: Advance booking need to be made at least 30 minutes in advance.

Is there any surcharge for advance booking?

A:There is no additional surcharge for advance booking with CiaoZ

If the GPS location detected by the Ciaoz app is wrong, how do I amend the address?

A:If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the building name, block number, street name or postal code in the "Enter Address" field to correct it. There is also a map icon in the app that you can use to assist you.

Is it necessary to tip the driver?

A: Tipping is not mandatory. Tipping should be done at your discretion as a reward or as an additional incentive to driver in the following situation:
1. During the peak hour or traffic jam, most of the driver might be reluctant to get caught in the jam.
2. To pick you up from or to remote location. In this case, driver may have to take the extra effort to send you to or pick you up from that location. Most of them will make to make an empty trip to / from the pickup / drop off location.

I have registered in JB. Can I walk in to verify my document in Klang Valley?

A: Kindly refer to your referral person in charge based on your registered city for document verification.
Drivers can only be verified and activated in their registered city. This is to make sure all Ciaoz drivers are who they say they are and also due to Ciaoz’s policy for safety purpose.
If you are facing any difficulties, please kindly bring all the documents you have submitted to your referral person to our head office for further assistance.

How can I call for two or more CiaoZ cars?

A:Each Ciaoz account can only request one car at a time. Someone else in your party will need to order the second car from another Ciaoz account or you can mention how many passenger you have and our customer support will contact you to assist to make the necessary arrangement.

How can I request receipts for my trip(s)?

A:Your receipts will be sent to your registered email address upon drop off. However, for record of history trips, we can only provide your history trips record from our system database with the estimated fare (which usually is very close to the actual are paid). You may email your request to support@Ciaoz2u.com by providing the following information:
1. Your Ciaoz account login ID
2. Date range for the trip(s) required*

*Note: We can only generate your trip history up to the last 3 months.

What if I have concerns about safety?

A:We cover all our drivers and passengers with insurance for every ride and Ciaoz prioritizes the safety of all our passengers and drivers with RM50,000 insurance proteation if permanent disability during our e-hailing services we at Ciaoz will do our level best to assist you at all times.

How do I contact Ciaoz if I have any other further enquiries?

A:Feel free to email us at support@Ciaoz2u.com for all general enquiries or feel free to call our support line at 017 562 2293.

Hotline & WhatsApp : +6012-327 2415

CiaoZ's Passenger

Features that cares for

Advance / Schedule Booking

Special lower Fare to Student & OKU

Special Loyalty Program

Advance / Schedule Booking

Special lower Fare to Student & OKU

Special Loyalty Program

CiaoZ's Passenger

Features that cares for

Advance / Schedule Booking

Special lower Fare to Student & OKU

Special Loyalty Program

Passenger's Benefits

Comparison of owning a car vs using ciaoz

if use Own Car

Grand Total Monthly

RM1,363.00

if use CiaoZ Car

Total Monthly

RM975.00

Passenger Special Incentive

Special Fare Rate

Passenger GET Passenger Scheme